The National Database and Registration Authority (NADRA) has introduced an automated system aimed at improving public access to identity card services, allowing citizens to complete applications through self-service kiosks.
The facility has been launched at the NADRA Mega Centre in Lahore, where 22 counters have been designated for the new system.
Nadra centre in-charge Adeel Wajahat Hussain said the initiative is designed to streamline the process and reduce waiting times for visitors.
Under the self-service kiosk system, citizens can independently apply for new identity cards, renew existing ones, and obtain smart cards without requiring direct assistance from staff.
Officials said the system is expected to enhance efficiency and improve overall service delivery.
Hussain further noted that more than 1,800 people visit the centre daily for identity-related services, underscoring the need for faster and more efficient processing.
To assist visitors, guidance boards have been installed outside the facility to help individuals navigate the new system.
Authorities said the move is part of broader efforts to modernize public services and provide faster, more accessible facilities to citizens.
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