Customer Experience

India’s Ringg gets backing from Peak XV as it pushes voice AI past the phone call

India’s Ringg gets backing from Peak XV as it pushes voice AI past the phone call

Omilia raises $67M to scale its customer support platform

Omilia raises $67M to scale its customer support platform

Ex-Spotify employees raise $10M to bring the AI behind its recommendations to e-commerce

Ex-Spotify employees raise $10M to bring the AI behind its recommendations to e-commerce

Encore AI raises $30M to build AI agents that learn from customer calls

Encore AI raises $30M to build AI agents that learn from customer calls

Salesforce acquires AI customer service platform Fin for $3.6 billion

Salesforce acquires AI customer service platform Fin for $3.6 billion

Amazon launches an AI-powered audio Q&A experience on product pages

Amazon launches an AI-powered audio Q&A experience on product pages

Yelp’s updated AI assistant can answer questions and book a restaurant or service in one conversation

Yelp’s updated AI assistant can answer questions and book a restaurant or service in one conversation

Uber will now pick up your returns from your doorstep

Uber will now pick up your returns from your doorstep